Return Policy

Due to the nature of running a small shop, it is very costly for us to process returns. Because of this, we will only accept returns within 21 days of the delivery date. To offset some of the cost, a 15% restocking fee will apply to all returns. Original shipping cost will not be refunded. If you are making a return because you changed your mind, ordered the wrong part, etc, please follow the steps below. If you are making a return because of a mistake on our end, email us directly and we will be happy to take care of you.

How to Return an Item
1. Send an email to chencustom@gmail.com with the subject line as "Order XXXX Return" and let us know what item(s) you want to return. Most unused parts can be returned, but if they have been fitted/filed/altered in any way, we will not be able to accept your return.

2. Once we have confirmed your return, send the parts to the address we will provide. Please make sure to send the parts in the original packaging, or as close to it as possible. If the return was damaged during shipping, you will be held responsible.

3. We will issue a refund for the return after the part has been inspected, minus the original shipping fee and 15% restocking fee. Any refund processed 1 week after the original order was placed will be a check sent by mail. Please allow 3 weeks to receive the refund check in the mail.



We strive to offer top-of-the-line 1911 parts to our customers. If you are unhappy or having trouble with your part, please contact us directly! Stan will be happy to personally troubleshoot any issues you run into during installation.